Michael J. Gorman Jr.
Objective	Seeking a position within an organization that will allow me to utilize my skills, abilities, and achievements to provide excellent service to your community.
Professional Highlights	Office Management/Customer Service § Utilized database software to prepare project bids, progress reports and all needed invoicing § Prepared state and federal payroll, including benefits and withholding systems § Coordinated housing assignments and billing for 1000 bed system § Organized student records and files in an efficient and confidential manner § Acted as frontline contact for customer, vendor, parent and student inquiries providing appropriate assistance and developing practical solutions for their concerns § Handled all forms of office communication including telephone response, print mailing preparation, email correspondence, and web based contacts § Developed schedule and contracts for Campus Center and construction vendors § Managed budgets for programming accounts, damage assessment, and staffing § Prepared reports on occupancy, room management, and work orders § Maintained relationship with Facilities and Operations to ensure all building physical concerns were met promptly and effectively Supervision/Counseling § Directly responsible for day to day operations of a 300 student Resident Hall § Supervised a variety of staff positions including Resident Assistants, Front Desk Security Assistants, and Campus Center Information Center Attendants § Advised student organizations including Residence Hall Government, Class Councils, Student Activity Boards, and Yearbook § Counseled students in academic and personal situations with focuses on goal setting, dispute resolution, and personal responsibility § Acted as first responder for student crisis situations § Assisted in the management of a Campus Center serving 1700 students § Coordinated staff recognition programs § Utilized progressive disciplinary system to address staffing challenges § Supervised staff meetings setting clear objectives and goals Technical Development/Publishing § Constructed judicial and student activity management databases § Redesigned student handbook and staff manuals § Created Parent’s Welcoming and New Student Roommate Concerns brochures § Developed schedule and contracts for Campus Center vendors § Prepared promotional materials for various departmental services and programs Program Advancement/Training § Updated and created Housing Office Community Development framework and philosophy § Produced all facets of Resident Assistant, Security Desk and Campus Center Information Desk staff training and ongoing in-service programs § Researched and implemented leading practices in staff and student development § Oversaw professional and para-professional staff selection processes § Presented educational workshops on topics including: Creativity, Communication Skills, the Millennial Generation, Crisis Response, Disability Understanding, Time Management and Diversity Awareness Leadership/Committee Work § Led a variety of professional search committees § Served on the Executive Board of the Regional Association of College Unions International (ACUI) § Co-Chaired the Rhode Island Resident Assistant Conference § Served on a variety of college campus committees including Alcohol Policy Review, Women’s History Month, Diversity Appreciation, LGBTQ Advisory Board, and Homecoming § Co-Developed the RI College Annual Homecoming Float Parade
Personal Skills	§ Thrives on challenging tasks in office environment § Able to balance multiple tasks efficiently § Proficient in use of Microsoft Word, Publisher, Excel and PowerPoint § Creative thinker who strives to inspire others § Endeavors to recognize the importance of diversity in all activities		§ Highly organized and dedicated with positive attitude § Excellent written and oral interpersonal communication § Experienced in use of PeopleSoft system § Adept at problem solving in individual or team situations § Well practiced at prioritizing tasks and managing deadlines
Employment History	Administrative Assistant Resident Director	Gorman Roofing, Inc. Rhode Island College, Providence RI		2009-Now 1998-2008
	Acting Assistant Director of Residential Life & Housing	Rhode Island College, Providence RI		2003-2006
	Assistant Director of the Campus Center	Amherst College, Amherst MA		1997-1998
	Resident Director/Program Assistant	Castleton State College, Castleton VT		1995-1997
Education	B.A., Government	Cornell University, Ithaca NY		1995